Last updated: 31 August 2026
Overview
Artyfactor sells two different kinds of product, and each has its own return terms: original artwork (a physical item posted to you) and paid course access (a digital membership through Restrict Content Pro). See the section that applies to your purchase below.
Original artwork returns
You have 30 days from the date of delivery to return an original artwork purchase. To be eligible, the item must be unused and in the same condition you received it.
To start a return, email mike@artyfactor.com before sending anything back. Once agreed, post the item to: The Studio, 37D Heol Llanishen Fach, Rhiwbina, Cardiff, CF14 6LA, United Kingdom. Please package it as carefully as it arrived, since original artwork can be damaged in transit.
You are responsible for return postage unless the item arrived damaged or faulty, in which case we will cover it. We recommend using a trackable, insured service for artwork, as we can’t guarantee receipt of an untracked return.
Once your return is received and inspected, we will email you to confirm whether the refund has been approved. Approved refunds are issued to your original payment method. If you haven’t seen it after a few days, check with your bank or card provider first, then contact us at mike@artyfactor.com if it still hasn’t arrived.
Course and membership refunds
Paid course access (Polperro Saxon Bridge, Lower Slaughter Village, Mousehole Harbour, New York, Roofs & Tiles, and other Core Skills bundles) can be refunded in full within 14 days of purchase, provided you haven’t yet accessed a significant amount of the course content (for example, more than the introduction or first lesson).
Once you’ve started working through a course beyond that point, the 14-day right to cancel no longer applies, since you will have received the digital content you paid for. This reflects the normal UK rules for digital products that give instant access.
To request a course refund, email mike@artyfactor.com within 14 days of purchase, including the course name and the email address you enrolled with.
Free courses (such as Beddgelert Bridge) have no payment attached, so there is nothing to refund.
Need help?
Contact us at mike@artyfactor.com for any question about a return or refund, whether it’s for an artwork order or a course.